Questions, answered

Standard UK delivery takes 2 to 4 working days, express 1 to 2, counted from when your order leaves us. Orders placed before 2pm, Monday to Friday, usually leave the same working day. More in our delivery policy.

Standard UK delivery is £3.95, and free on orders over £35. Express delivery is priced at checkout.

Not yet. We send to UK addresses only for now.

Once your order is on its way, we email you a confirmation with your tracking details.

Please check your address before you place your order, as we cannot promise changes once it is being processed. Contact us as soon as you can and we will do what we can.

Yes, within 30 days of receiving it, unused and in its original packaging. For hygiene reasons we cannot take back opened or used haircare unless it is faulty. Sale items and gift cards cannot be returned. More in our returns policy.

Contact us with your order number and the items you would like to send back. Once your return is accepted, we send you the address and instructions. Please do not send anything back before then.

Contact us as soon as you can with your order number, a short description of the problem and photos of the product and packaging. We will put it right.

We let you know once we have checked your return. Approved refunds go back to your original payment method within 10 business days. Your bank may take a little longer to show it.

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